Helped UK customers fix broadband, hardware, software and phone-line problems. Strong customer ratings and resolving issues on the first call earned me a place in a pilot chat-support team.
CHOOSE A PROBLEM ABOVEThe operator console · available for the next challenge
Give me the problem.
I’ll show you how I operate.
OPEN TO Operations · PMO Coordination · Customer Success · Talent Acquisition
Technical support → HR operations → Technology PMO → leadership hiring → entrepreneurship
One career, five kinds of work. I use customer care, good judgment, clear processes and ownership to move work forward.
WHAT NEEDS FIXING?
RELATED CAREER CHAPTERS
02HR Ops→
03Tech PMO→
05Builder
i Select a problem to see which experience applies.
15+ years of experience
5 career chapters
7 years building a business
100% built through practical work
ABOUT JAYANTH
A career built
through practical work.
I started in customer support, moved into HR operations, Technology PMO and leadership hiring, and later ran my own business for seven years. I now use the same hands-on approach to build LDERLY. I learn quickly, take ownership and focus on solving real problems.
01 · TRY THE EXPERIENCE
Choose the challenge.
See how I respond.
Choose a work problem to see the steps I would take and the experience I would use.
SCENARIO / PX
EXPERIENCE MATCHEDA manual workflow is slow, inconsistent and hard to track.
“Show each step clearly, remove unnecessary work and build a process people can follow.”
01
Map the current steps
02
Find delays and problems
03
Create a simple solution
04
Check if it is working
WHY THIS PATH
I started improving and automating work in payroll and compliance. Later, I coordinated automation projects in the Technology PMO and used the same practical approach while running my business.
Operations · Process Improvement · PMO Coordination02 · CAREER GROWTH
Five roles.
One way of working.
Each role helped me discover a new strength and prepared me to take on more responsibility in the next one.
Managed payroll, benefits, compliance, onboarding and exits. Helped automate payroll, tracking and reports.
HELPS WITH: SLOW WORK PROCESSCoordinated HR systems, customer-service platforms and automation projects. Worked with developers, testers, operations teams, business teams and vendors.
HELPS WITH: SLOW WORK PROCESSWorked directly with senior leaders to hire corporate employees and senior managers, including General Manager roles. Managed each hire from defining the role to onboarding.
CHOOSE A PROBLEM ABOVEBuilt and ran a men’s clothing brand for seven years. Generated approximately ₹46 lakh in recorded turnover, reached ₹20,000 in daily sales and maintained an average gross margin of about 35% before expenses.
HELPS WITH: SLOW WORK PROCESS03 · PROOF OF BUILDING
I didn’t wait for technical credentials.
I built the product.
LDERLY is an eldercare app I created to help families, seniors, caregivers and care teams stay connected and manage care in one place.
I decided what the product should do, how each user would use it and which features to build first. I also tested and launched it, using Codex and Claude to help with development.
Product thinkingUX workflowsSystems thinkingAI-assisted development
Open live LDERLY app ↗
Built with Codex + Claude
Next.js · Firebase · Vercel
LDERLY / CARE OPERATIONS LIVE PRODUCT
L
LDERLYELDERCARE, COORDINATED.
One app. Three connected groups.
Live journeyEmergency escalationCare summariesPayments
AI HELPED ME BUILD FASTER. THE REAL PROOF IS THAT I TURNED A COMPLEX IDEA INTO A WORKING PRODUCT.
04 · HOW I WORK WITH AI
AI helps me build faster.
I stay responsible for the result.
I turn a business idea into clear requirements, user journeys and features. I use Codex and Claude to help build and improve the code. I review the output, test every feature, fix problems and deploy updates. The tools help me move faster, but the product decisions and final responsibility are mine.
AreaToolsHow I use them
Product buildingNext.js, Firebase, Vercel, GitHub
Building, testing and deploying LDERLY
AI assistanceCodex, Claude
Planning features, creating code and solving problems
OperationsProcess mapping, reporting, workflow improvement
Making work simpler and easier to track
Project coordinationRequirements, testing, risk tracking
Keeping teams and work aligned
05 · WHAT THE PATTERN PROVES
Not five unrelated jobs.
More responsibility at every step.
Learn the customer
Technical support taught me to listen, find the problem and resolve it.
Learn the process
HR operations taught me accuracy, compliance and how to improve manual work.
Learn the system
Technology PMO taught me to coordinate teams, manage risks and deliver projects.
Learn the decision
Leadership hiring taught me to understand business needs and earn the trust of senior leaders.
Own the outcome
Running a business made me responsible for every customer, cost and decision.
Ready for the next role
Operations · Customer Success · Talent Acquisition · HR Operations · Project Coordination
INDIFOLKS · BUSINESS PROOF
Seven years of real business ownership.
₹46LRecorded turnover
₹20KDaily sales reached
35%Average gross margin before expenses
These business figures are supported by GST records and can be shared during formal verification.
PROOF OVER CREDENTIALS
No degree.
15+ years of earned growth.
My career grew through practical work. Each move—from technical support to HR, Technology PMO, leadership hiring and entrepreneurship—came from earning trust and performing well.
REAL-WORLD CUSTOMER TRUST
4.97/5700+ riders. One consistent standard.
I currently drive for Uber to support my family while preparing for my next long-term career opportunity. I have served more than 700 riders and maintain a 4.97 rating out of 5. This shows reliability, customer care and personal responsibility.
06 · OPEN A CONVERSATION
Have a problem I can help solve?
I’m based in Bengaluru and open to roles where customer care, teamwork and reliable execution matter.